You are visiting the 中国 site. You might be interested in the United States site.
IFS provides a portfolio of services to deliver professional engagements to maximize the value our Customers receive from IFS solutions.
From implementations and upgrades, to support and ongoing value realization, IFS and certified partners provide a range of services to give our customers choice and control over their experience.
We offer three distinct areas of service:
Change your approach from managing your IFS solution operationally to utilizing it for maximum benefit, with the support of Application Management Services (AMS). Watch this webinar and discover how Success AMS drives operational excellence and enables customers to experience better and faster implementations and a lower TCO.
average years of hands-on IFS experience for an IFS consultant
IFS experts across over 40 countries
Successful implementations completed by IFS
IFS Success™ brings our unique service offerings together into one commercial agreement so that customers can choose and combine offerings which add the most value to their business. Services such as IFS Application Management Services™, IFS Value Assurance™ and IFS Safeguarding™ are all available under this subscription model. When combined, our customers also benefit from a Customer Success Manager, coordinating the services and aligning them to a long-term business improvement plan.
IFS Application Management Services™ (AMS) provides streamlined efficient day-to-day operational support. It covers the full set of requirements from a triaged service desk, through operational services (technical execution, configuration, data management) through to more complex expert cases.
IFS Select™ and IFS Success™ – IFS Application Management Services™ “AMS” is a global service line, drawing on a wealth of expertise from decades of supporting customers’ operational needs.
AMS works on a case basis. Customers agree a monthly baseline set of usage for an extended period of time. IFS then provides a leading service from its 1400 strong organization with experts prioritized to assist against a formal set of SLAs.
WATCH THE WEBINAR AND LEARN MORE
REQUEST AN INFOPACK ON IFS APPLICATION MANAGEMENT SERVICES™ (AMS)
Through the IFS Select™ and IFS Success™ frameworks, customers can benefit from advanced business outcome management. This requires deep IFS solution expertise coupled with an in-depth understanding of customers expected business goals.
IFS Value Assurance™ is structured over a multi-year engagement to ensure your solution delivers the intended business performance outcomes and aligns to your dynamic strategic goals. Working with the customer, IFS establishes the most meaningful set of KPIs to their business and then builds an integrated KPI dashboard showing business performance in real-time. Benchmarking and continuous improvement are the key to applications unlocking business value. IFS Value Assurance™ enables customers to achieve this in a structured, predictable way.
This is a different way of working and IFS is investing heavily in its Solution Architects and the Value Engineering Framework. Our software has the capability and many customers are already maximizing this, but IFS wants ALL customers to benefit from this model and challenge their respective markets.
WATCH THE WEBINAR AND LEARN MORE
REQUEST AN INFOPACK ON LEVERAGING BUSINESS VALUE FROM IFS SOLUTIONS
The IFS ecosystem is growing rapidly and our customers today have a wealth of choice from niche local industry specialists to global System Integrators. IFS is committed to providing customers choice in how they deploy their software and our service organization is designed to support customers and partners in all scenarios.
IFS Safeguarding™ provides a structured engagement with IFS to support the delivery of partner-led or self-managed projects. This can range from a defined set of risk mitigation and project/solution expert services to co-delivery with our partners. We also offer an experts on-demand service to partners to ensure the domain experts can be available at the time of need for their deliveries.
The experience and expertise exist within IFS and our partner ecosystem to find the optimal mix for every customer, regardless of size, situation or complexity.
IFS Select™ brings the best of IFS to the fore. Intrinsic value management? A hands-on approach to partnership? Joint-strategic goal setting? The top professionals in their field? IFS Select™ ties it all together with a practical and pragmatic approach to delivering service and support. Building on the components in IFS Success™, IFS Select™ allows our customers to access the entire services and support portfolio on an ongoing basis.
IFS Success™ brings our unique service offerings together into one commercial agreement so that customers can choose and combine offerings which add the most value to their business. Services such as IFS Application Management Services™, IFS Value Assurance™ and IFS Safeguarding™ are all available under this subscription model. When combined, our customers also benefit from a Customer Success Manager, coordinating the services and aligning them to a long-term business improvement plan.
IFS Application Management Services™ (AMS) provides streamlined efficient day-to-day operational support. It covers the full set of requirements from a triaged service desk, through operational services (technical execution, configuration, data management) through to more complex expert cases.
IFS Select™ and IFS Success™ – IFS Application Management Services™ “AMS” is a global service line, drawing on a wealth of expertise from decades of supporting customers’ operational needs.
AMS works on a case basis. Customers agree a monthly baseline set of usage for an extended period of time. IFS then provides a leading service from its 1400 strong organization with experts prioritized to assist against a formal set of SLAs.
WATCH THE WEBINAR AND LEARN MORE
REQUEST AN INFOPACK ON IFS APPLICATION MANAGEMENT SERVICES™ (AMS)
Through the IFS Select™ and IFS Success™ frameworks, customers can benefit from advanced business outcome management. This requires deep IFS solution expertise coupled with an in-depth understanding of customers expected business goals.
IFS Value Assurance™ is structured over a multi-year engagement to ensure your solution delivers the intended business performance outcomes and aligns to your dynamic strategic goals. Working with the customer, IFS establishes the most meaningful set of KPIs to their business and then builds an integrated KPI dashboard showing business performance in real-time. Benchmarking and continuous improvement are the key to applications unlocking business value. IFS Value Assurance™ enables customers to achieve this in a structured, predictable way.
This is a different way of working and IFS is investing heavily in its Solution Architects and the Value Engineering Framework. Our software has the capability and many customers are already maximizing this, but IFS wants ALL customers to benefit from this model and challenge their respective markets.
WATCH THE WEBINAR AND LEARN MORE
REQUEST AN INFOPACK ON LEVERAGING BUSINESS VALUE FROM IFS SOLUTIONS
The IFS ecosystem is growing rapidly and our customers today have a wealth of choice from niche local industry specialists to global System Integrators. IFS is committed to providing customers choice in how they deploy their software and our service organization is designed to support customers and partners in all scenarios.
IFS Safeguarding™ provides a structured engagement with IFS to support the delivery of partner-led or self-managed projects. This can range from a defined set of risk mitigation and project/solution expert services to co-delivery with our partners. We also offer an experts on-demand service to partners to ensure the domain experts can be available at the time of need for their deliveries.
The experience and expertise exist within IFS and our partner ecosystem to find the optimal mix for every customer, regardless of size, situation or complexity.
IFS Select™ brings the best of IFS to the fore. Intrinsic value management? A hands-on approach to partnership? Joint-strategic goal setting? The top professionals in their field? IFS Select™ ties it all together with a practical and pragmatic approach to delivering service and support. Building on the components in IFS Success™, IFS Select™ allows our customers to access the entire services and support portfolio on an ongoing basis.
The IFS Support mission is to provide our customers with a single, easy-to-use, seamless conduit into IFS and its knowledge products and services. IFS support provides skilled functional and technical assistance for issues related to our customers’ IFS products. Our goal is to ensure that customer issues are resolved in a timely, efficient and accurate manner, leading to increased customer benefits and greater customer satisfaction.
IFS Support is dedicated to delivering the best available services globally, consisting of multiple support centers around the world to ensure rapid response and knowledge about our customers’ local conditions.
Download the IFS Support Services Catalog
Gold Services is designed to keep the product up to date, provide access to next releases and resolve product related issues upon request. To maintain the solution, we assist customers by:
Gold Services include:
Platinum Services address business critical solution needs through 24/7 case handling, guaranteed SLAs, and Customer Care Advocacy. To support the solution, we assist customers by:
Platinum Services includes:
These services may be added to either support package for an additional cost:
The IFS Community is a public resource, available to all customers, partners, and IFS employees.
Get help
Members can search through articles and discussions for solutions to commonly asked questions. They are also able to create new topics, should they be unable to find a solution via search.
Offer advice
By helping each other and being recognized by their peers for their contributions, customers, partners, and IFS employees can move up the leaderboard ranking system, becoming Heroes.
The IFS Support mission is to provide our customers with a single, easy-to-use, seamless conduit into IFS and its knowledge products and services. IFS support provides skilled functional and technical assistance for issues related to our customers’ IFS products. Our goal is to ensure that customer issues are resolved in a timely, efficient and accurate manner, leading to increased customer benefits and greater customer satisfaction.
IFS Support is dedicated to delivering the best available services globally, consisting of multiple support centers around the world to ensure rapid response and knowledge about our customers’ local conditions.
Download the IFS Support Services Catalog
Download the IFS Support Operations Guide
Download the IFS Global Support Policy
Gold Services is designed to keep the product up to date, provide access to next releases and resolve product related issues upon request. To maintain the solution, we assist customers by:
Gold Services include:
Platinum Services address business critical solution needs through 24/7 case handling, guaranteed SLAs, and Customer Care Advocacy. To support the solution, we assist customers by:
Platinum Services includes:
These services may be added to either support package for an additional cost:
The IFS Community is a public resource, available to all customers, partners, and IFS employees.
Get help
Members can search through articles and discussions for solutions to commonly asked questions. They are also able to create new topics, should they be unable to find a solution via search.
Offer advice
By helping each other and being recognized by their peers for their contributions, customers, partners, and IFS employees can move up the leaderboard ranking system, becoming Heroes.
IFS Methodologies & Tools provide unique assets to help IFS customers implement, upgrade and optimize IFS solutions.
IFS Implementation Methodology: a holistic methodology based on structured project delivery and over 30 years of delivering IFS solutions.
IFS Solution Composer: visualize IFS solutions and map customer specific end-to-end, processes, scenarios and process descriptions.
IFS Upgrade Factory: tools, methods and a centers of excellence for self-managed or partner-led upgrades.
IFS Industry Accelerator™: embed your industry sector's best practices and processes from the outset to reduce implementation time and cost by by 40%.
At IFS we pride ourselves on maintaining a close customer relationship. It’s in our DNA.