Skip to main content

You are visiting the 中国 site. You might be interested in the Sverige site.

Go to the Sverige site Stay on the 中国 site

现场服务管理软件

Making complex service simple

借助业内领先的现场服务管理解决方案和专业技术,IFS 现场服务管理可帮助产品导向型企业显著提升其服务业务的效率。

Auto Windscreens Transforms CX with IFS Field Service Management

Customer Quote
It was the one application that would enable us to service the customer from end–to-end, whether call-taking, stock revision, warehousing or dispatching work to technicians.
Adrian Egley Applications Support Team Leader, Auto Windscreens
Read the customer story

More customer stories

0
%

reduction in calls to service desk after implementation

0
s

the speed of invoicing has been transformed from days to minutes

0
%

uptime of service management solution

IFS a Gartner Magic Quadrant Leader five times in a row and highest on ability to Execute

With an increasing number of vendors crowding the service management software market, it's hard to narrow your focus. IFS continues to excel with its functional and ability to streamline even the most complex service use cases.

Download the Magic Quadrant report

Complete, connected field service management

Keeping to SLAs, matching skills to requirements, engaging with customers - field service can be complicated and time-consuming. But great service management can be the key to lower costs and new revenue streams. Find out how with IFS Field Service Management.

Service Management

IFS FSM Service Management capabilities

Making complex service simple

Whether service requests are raised via the service center, on a customer’s smart phone or direct from IoT-enabled assets, managing work orders is simple with IFS FSM.

The platform simplifies back office processes and allows staff to quickly raise service requests, diagnose issues and see all associated assets, contracts and parts to ensure SLAs are met.

The system integrates seamlessly with scheduling and mobile field service to ensure jobs are allocated to the best technician to complete it. Businesses can integrate to their CRM of choice, be it Salesforce, SAP or Microsoft Dynamics.

Download Field Service Management brochure

Optimizing parts to ensure First Time Fix

Inventory represents an essential yet costly component of service operations. In order to achieve optimum performance while keeping costs low, organizations must carefully balance stock levels, locations, spare parts, service levels and more. With IFS FSM you will have all of the functionality and capabilities necessary to centrally manage your entire inventory and logistics operation.

IFS Field Service Management provides you with 100% visibility into your spare part inventory levels and field locations, including multi-bin stock maintenance and serial number traceability. You will also have full access to shipping and receiving, inventory and logistics, part costs and field demand, so that you can effectively increase turns and reduce obsolescence.

Download Field Service Management brochure

Create, monitor and execute contracts seamlessly

From initial quoting and pricing to automatic renewal and billing, IFS FSM makes it simple to manage and execute service contracts. Every year, businesses managing customer contracts and service agreements are losing millions through revenue leakage, and the use of paper documents, unstructured files like Excel and Word and stand-alone systems.

The contract lifecycle management functionality in IFS Field Service Management software enables you to create, execute, revise, monitor and administer service contracts - from initial quoting and pricing, to automatic renewal and billing. IFS has over 25 years of experience in contract lifecycle management, and hundreds of satisfied customers around the world using this software today.

Download Field Service Management brochure

Seamless warranties and claims management

Organizations lose thousands in revenue leakage every year due to warranty claims processing issues. What is needed is a closed-loop claims management process, which administers, processes and tracks all warranties throughout their lifecycle to improve customer satisfaction, increase product quality and reduce service costs.

This is precisely what our warranty and asset management solution does. Through the automation of warranty claim handling and installed base asset tracking, IFS Field Service Management enables service organizations to create, administer, process and track warranties, claims and assets through their full lifecycles. As a result, third parties can submit valid claims and receive credits, customer service can verify coverage and initiate recovery, and field technicians can track asset history and replace in-warranty parts. The warranty and asset management functionality in IFS Field Service Management really does it all.

Download Field Service Management brochure

Coordinate complex service projects

Project Managers who oversee extended service projects with clients know how difficult it can be to simultaneously manage those projects as well as remote personnel and assets in the field.

There is a constant need to juggle many related and interdependent tasks and for reliable, remote data capture, remote real-time workflow approvals, and more. To manage all of these moving parts simultaneously, many service organizations rely on ineffective manual tools that put them at a considerable disadvantage in terms of efficiency, operational visibility and service quality.

Our service project management software connects project management and task execution in the field. Its task automation, remote communication, and centralized project management capabilities help service organizations optimize field operations, increase productivity and better serve customer.

Download Predictive Analytics executive summary

Making complex service simple

Whether service requests are raised via the service center, on a customer’s smart phone or direct from IoT-enabled assets, managing work orders is simple with IFS FSM.

The platform simplifies back office processes and allows staff to quickly raise service requests, diagnose issues and see all associated assets, contracts and parts to ensure SLAs are met.

The system integrates seamlessly with scheduling and mobile field service to ensure jobs are allocated to the best technician to complete it. Businesses can integrate to their CRM of choice, be it Salesforce, SAP or Microsoft Dynamics.

Download Field Service Management brochure

Optimizing parts to ensure First Time Fix

Inventory represents an essential yet costly component of service operations. In order to achieve optimum performance while keeping costs low, organizations must carefully balance stock levels, locations, spare parts, service levels and more. With IFS FSM you will have all of the functionality and capabilities necessary to centrally manage your entire inventory and logistics operation.

IFS Field Service Management provides you with 100% visibility into your spare part inventory levels and field locations, including multi-bin stock maintenance and serial number traceability. You will also have full access to shipping and receiving, inventory and logistics, part costs and field demand, so that you can effectively increase turns and reduce obsolescence.

Download Field Service Management brochure

Create, monitor and execute contracts seamlessly

From initial quoting and pricing to automatic renewal and billing, IFS FSM makes it simple to manage and execute service contracts. Every year, businesses managing customer contracts and service agreements are losing millions through revenue leakage, and the use of paper documents, unstructured files like Excel and Word and stand-alone systems.

The contract lifecycle management functionality in IFS Field Service Management software enables you to create, execute, revise, monitor and administer service contracts - from initial quoting and pricing, to automatic renewal and billing. IFS has over 25 years of experience in contract lifecycle management, and hundreds of satisfied customers around the world using this software today.

Download Field Service Management brochure

Seamless warranties and claims management

Organizations lose thousands in revenue leakage every year due to warranty claims processing issues. What is needed is a closed-loop claims management process, which administers, processes and tracks all warranties throughout their lifecycle to improve customer satisfaction, increase product quality and reduce service costs.

This is precisely what our warranty and asset management solution does. Through the automation of warranty claim handling and installed base asset tracking, IFS Field Service Management enables service organizations to create, administer, process and track warranties, claims and assets through their full lifecycles. As a result, third parties can submit valid claims and receive credits, customer service can verify coverage and initiate recovery, and field technicians can track asset history and replace in-warranty parts. The warranty and asset management functionality in IFS Field Service Management really does it all.

Download Field Service Management brochure

Coordinate complex service projects

Project Managers who oversee extended service projects with clients know how difficult it can be to simultaneously manage those projects as well as remote personnel and assets in the field.

There is a constant need to juggle many related and interdependent tasks and for reliable, remote data capture, remote real-time workflow approvals, and more. To manage all of these moving parts simultaneously, many service organizations rely on ineffective manual tools that put them at a considerable disadvantage in terms of efficiency, operational visibility and service quality.

Our service project management software connects project management and task execution in the field. Its task automation, remote communication, and centralized project management capabilities help service organizations optimize field operations, increase productivity and better serve customer.

Download Predictive Analytics executive summary

What others are saying about IFS