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针对现场服务的移动解决方案

Transforming field worker productivity

我们为您提供强大的,本地化的移动应用,这些应用支持安卓,iOS 和Windows 设备,帮助您实现现场服务流程自动化。通过IFS可配置的、安全的移动平台,您的现场工作人员可以迅速接收工作清单,采用GPS寻找就近的部件,接收指导、订购部件、录入工时和费用、拍照、记录及付款、填写检查单和获得签名。无论在线还是脱机,不管采用智能手机,平板还是笔记本电脑,这些都可以实现。拥有IFS专利的移动同步技术无论在云、公司内或现场都能良好运行。指尖一触即获得正确的信息,这对提高您现场工作人员的生产力,初次修复率、SLA准时绩效和客户满意度都帮助巨大。

收益

客户收益

  • 更好地掌握客户信息并与之沟通
  • 已内嵌地图并具备路线规划导航功能
  • 易学易用 (不需要培训)
  • 可拍摄视频和编辑图片
  • 提高生产率 (在降低管理成本的同时执行更多的工单

企业受益

  • 增加对资源信息的了解(GPS追踪)
  • 加速从服务到开票的时间周期
  • 更加遵循法规和标准化的要求
  • 高效流畅、安全并可扩展
  • 支持BYOD,可配置及升级
  • 准确地追踪时间并报告费用

Anticimex transforms customer experience with mobile field service

Customer Quote
As a company, we can address our customers’ issues a lot quicker. IFS were responsive, they were very cognizant of what we wanted and they listened to us a lot so they could adapt quickly to our needs.
Jussi Ylinen CEO, Anticimex Finland
Read the customer story

More customer stories

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work orders generated automatically with IoT in just 6 months

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technicians in the field with hand held devices

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margin growth: automation within FSM has reduced manual processes and associated costs

IFS: A Gartner Magic Quadrant Leader four times in a row

With an increasing number of vendors crowding the service management software market, it’s hard to narrow your focus. IFS continues to provide a solution recognized by Gartner for its functional breadth and depth, streamlining even the most complex and challenging service use cases.

Download the Magic Quadrant report

A close-up look at IFS FSM mobile

From service request through customer sign-off on the work, see how the most complete field service management software solution on the market streamlines the mobile technician/engineer experience in this 3-minute video.

Service Management

Mobile Field Service capabilities

Empower your field techs to boost customer satisfaction

Automate your field service processes with powerful, native mobile apps for Android, iOS and Windows devices.

With our configurable, secure mobility platform, your field workforce can quickly accept jobs, use GPS to find nearby parts and get directions, order parts, enter labor and expenses, take pictures, manage notes and payments, fill out checklists and capture signatures. Online or offline. Smartphone, tablet or laptop.

Our mobile synchronization technology works in the cloud, underground or onsite. With the right information at their fingertips, your empowered field workforce will dramatically improve productivity, first-time fix rates, on-time SLA performance and customer satisfaction.

Download Field Service Management brochure

Empower your field techs to boost customer satisfaction

Automate your field service processes with powerful, native mobile apps for Android, iOS and Windows devices.

With our configurable, secure mobility platform, your field workforce can quickly accept jobs, use GPS to find nearby parts and get directions, order parts, enter labor and expenses, take pictures, manage notes and payments, fill out checklists and capture signatures. Online or offline. Smartphone, tablet or laptop.

Our mobile synchronization technology works in the cloud, underground or onsite. With the right information at their fingertips, your empowered field workforce will dramatically improve productivity, first-time fix rates, on-time SLA performance and customer satisfaction.

Download Field Service Management brochure